Customer service
- For a luxury Men's wear brand
- Gurugram, Haryana, India
E-commerce
1+ Years
₹ 4.5 - 5.5 (in lakhs)
Female
Open
Full Time
Job Description
Responsibilities:
• Be the direct point of contact for customers, to ensure exceptional experience and service standards
• Manage phone, email, WhatsApp, Instagram interactions to achieve defined SLAs
• Manage defined processed and SLAs in our ERP
• Keep all leakages – returns, exchanges, RTO’s and cancellations in the defined norms of the business
• Build deep knowledge of our product portfolio and positioning to offer personalized style advice and help customers find products that fit their needs
• Responsible for data-driven sales and generating revenue.
• Work closely with cross functions to resolve any problems faced by customers
• Work with the leadership team on initiatives to improve the customer experience and process standards
• Conduct regular research and surveys to provide thoughtful, strategic insights regarding customer needs, to our product, marketing and technology teams
Skills:
• 1-3 years of experience in a customer or consumer facing role.
• Excellent verbal and written communication skills
• Passion for building an exceptional and loved brand experience
• Ability to multitask and thrive in an ambiguous environment
• Proficiency in Microsoft Outlook, Excel, Word
Qualifications & Specialisation
Any Graduate
Job Skills
fluent english pleasing personalityJob Information
Monday- Saturday
09:30 AM to 06:30 PM
Day Shift
Address
Gurugram , Haryana , India
